If you have any questions about the ordering process or need assistance with one of our products, feel free to email support at hanakogames.com for support.
Check the front page or the announcements forum for important status information to ensure a timely response.
Hints and Community Support
To talk to other players and receive help with our games, visit the Hanako Games Forum.
All products created by and purchased directly from Hanako Games are DRM-free and spyware-free. There are no limits on how long you can play a game that you've paid for. If you suffer a computer breakdown and lose your installed game, just contact us with your receipt and we will set up a new download for you. Thank you for supporting us!
(However, we cannot guarantee total support for games written by other developers or purchased from other sites. We will try to help, but if we didn't write it, we may not be able to fix it, and if we didn't sell it, we may not be able to replace it. At least, not until we gain superpowers and take over the world!)